Benson Marketplace

Frequently Asked Questions

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Getting Started

Yes, our Benson team members are happy to conduct a quick training with you and your team on navigating the Marketplace. Please contact your Account Manager to get a personalized training scheduled!

Shipping & Rush Requests

Yes! Just enter a note in the Special Instructions box at the cart level or reach out to your Account Team.

“Bundling” shipping is grouping purchases into a single shipment with flat rates and fewer packages versus ordering separately*. The Benson bundle is made up of two key parts:

• Flat Rates: Flat-rate shipping tiers based on the cost of the product with two types:

1) standard products and 2) custom promotional products

• Grouped Purchases: Grouping multiple products into a single shipment; less boxes and fees than multiple vendors!

*Apparel items are automatically shipped separately from non-apparel items.

Standard shipping starts at just $5.95 and is a tiered structure based on order price. Custom promotional products (i.e. any non-inventoried promo items that are customized with property or company information) have a separate shipping tier structure.

View The Shipping Tiers Here

Yes, if you need alternative shipping options, you can notate in the “special instructions” box upon checkout and provide your in-hands date. Your account team can provide quotes and determine the best shipping option for you and provide those quotes for approval. Overnight and other rush shipping options by UPS are available for additional fees. Shipping defaults to standard UPS Ground unless otherwise specified. There are no specific exceptions, however, once a product has left the facility as UPS Ground, it cannot be changed. Rush fees are based on actual shipping rates from UPS.

Accounting Requests

For orders placed on your Marketplace proceed to order history, click on the order to open and download the invoice file. For orders placed with a Benson account team member, please contact your account team to obtain a copy of the invoice.

Applying credits will depend on how your property receives and processes invoices. If your invoices are mailed or emailed to you, please contact our accounting team at AccountsReceivable@yourbenson.
 If your invoices are sent via a processing portal such as Yardi or Ops, you will need to use that portal to apply your credit.

Product Questions

Apparel colors are approved by your corporate marketing team. If you would like a color that is not available currently, please add notes to the Special Instructions field upon checkout or contact your account team for assistance.

To add your property branding to a mat, select “Custom Design” or “Property Logo” in the drop-down menu. For assistance, enter your request in the Special Instructions field upon checkout or contact your account team.

Approved property logos should be available in your logo gallery within your Marketplace. If a logo is missing, please contact your account team.

If you don’t find your logo in the gallery, please contact your account team for assistance.

Yes, there will be an additional $10 fee for any edits. Please enter your request in the Special Instructions field upon checkout.

To place a custom apparel order, please contact our custom apparel team.

Custom Requests

If you need a lower quantity for a small project or a larger quantity for a huge campaign, reach out to your account team. We can help you get exactly what you’re looking for!

All new products must be approved by your corporate marketing team. Contact your Benson account team to get the process started.

Yes! We just need to get the approval of your corporate marketing team on the requested products. Contact your account team to get the process started.

General Support

You can find the status of your order by going to your Order History & Status in the drop-down menu under your profile name. From there click on the applicable order to view the details.

Contact your account team to have your information updated.

Once you log in you can search for items using the search bar at the top of your Marketplace homepage.

Use the Special Instructions field to add any requests for changes to your order (I.e. delivery instructions, color changes, etc.).

Yes! The sky is the limit to what Benson can provide! The items you see in the Marketplace are standard products that are common to most communities. Your Marketplace is completely customized and only displays products that are reviewed and approved by your corporate marketing team. Just because it’s not in your Marketplace, doesn’t mean it’s not available! Contact your account team for a custom quote.
What are all of Benson’s product offerings?

• Creative Designs
• Temporary Signage
• Permanent Signage
• Printed Collateral
• Promotional Products
• Apparel
• Benson Express

Yes – we love being your go-to partner for large projects, campaigns, and conferences.

Yes, Benson’s program is called B>Green. We are proud to create innovative solutions with environmentally responsible products, services and operations. When partnering with Benson, our clients have the added peace of mind and confidence that their marketing materials are exceeding standard environmental guidelines and practices. As an example, in 2018 our clients eliminated 246,000 boxes through bundled shipping alone.

Benson will accept returns of non-custom items within 30 days of receipt. To return non-custom items, use the Return Portal on your Marketplace. Once the products are received by Benson, we will issue a credit to you (less the shipping fees of the original shipment). View the Benson Returns Guide here.

Simply login to your Marketplace and select “Credit Card” under Payment Method. View the Paying with a Credit Card example here.

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